Hunting for a new job can be daunting. With every candidate needing to have a special skill or two, it seems like an already saturated market is not forgiving for those in need of a fun job. For those who love ice cream and have great customer service skills, Dairy Queen is an option that should be heavily considered. Join us as we discuss the application and interview process.

Based upon answers given by previous employees, the Dairy Queen application process seems rather simple. As with most companies, an application is to be completed. If a hiring manager sees potential, an applicant will be called in for a follow-up one-on-one interview. Many applicants have stated that the interview is short and that hiring managers look for someone who is enthusiastic and capable of representing the brand of Dairy Queen well. While a short interview may give confidence of success, making sure you know about the company is a sure-fire way to impress a hiring manager.

About Dairy Queen

image of Dairy Queen when it was founded

Founded in 1940, the first Dairy Queen opened in Joliet, Illinois and quickly gained a massive following. A chain of soft serve ice cream and fast-food restaurants; Dairy Queen has become one of the most recognizable brands in the world. The soft serve formula was first developed in 1938 by John Fremont McCullough and his son, Alex.

After much trial and error, they convinced a friend and customer named Sherb Noble to offer this new concoction at his ice cream store in a town called can Kankakee, Illinois. On the first day of introducing soft serve, Noble sold over 1600 servings of this new and delicious treat. With so much success, the Mcculloughs opened the first store, and the rest is history.

With its signature D and Q white logo and “Fan Food not fast food” slogan, Dairy Queen has created a niche for itself that has kept it relevant for over 75 years. DQ is owned by International Dairy Queen Incorporated, a company that also owns Orange Julius and Karmelkorn.

Headquartered in Edina Minnesota, Dairy Queen has made its mission to provide high-quality treats while never sacrificing excellent customer service. With almost 6,000 restaurant locations around the world, Dairy Queen has captured the imaginations of several generations of people.

Dairy Queen Interview Questions


Dairy Queen employees

Why Do You Want to Work at Dairy Queen?

As with any interview, being able to answer this question is imperative. Even if you aren’t a fan of the product, knowing as much as you can about the current products being sold and the history of the actual company is great for showing employers you’ve done your research. If you are a student, tell your employer that working at Dairy Queen would be a great way to help make extra money to either pay for school or an upcoming vacation.

Dairy Queen is a very charitable company, so mentioning their work with Children’s Miracle Network Hospitals will show employers you share the company’s values of giving back.

Tell Us about Any Previous Work Experience

While Dairy Queen is not a company that requires two years of on-the-job training or internships, being able to show previous work experience is important during an interview. If you’re someone that volunteers at a charity like the Boys & Girls Club, highlight that when this question is asked. If you are a student and this is your first job, talk about certain clubs you are affiliated with, especially if you hold a leadership position.

If you have work experience, make sure that the experience you highlight is related to the job. For example, if you are applying for the role of a cashier, highlighting a babysitting position may not be the way to go. However, if you worked as a customer service representative at a call center, that would be something worth noting, as a job at Dairy Queen requires constant contact with different personalities.

How Do You Deal with a Difficult Customer?

Since Dairy Queen is a customer service-based position, this is a question that will most likely be asked during your interview. Even if you don’t have work experience, find an aspect of your past you could relate to this position. For example, if you’re a student, speak of a time where you faced difficulties with a classmate on a project. You could speak about how you addressed the problem and how those skills could translate to moments when a customer may be more aggressive.

While 95% of the customers you face will be in a happy mood when they get ice cream, conflict resolution is an important part of any job in customer service. Being able to have a solid answer for this question will help you stand out during your interview.

How Many Hours Can You Work and How Far Away Do You Live from This Location?

While this question may not be as heavily weighted as some others, a hiring manager is still very curious to know what your work schedule would look like. Before your interview, find out the hours of operation for your specific Dairy Queen. Also look on your GPS to see how far you live from the location. If you live within 10 miles of your local DQ, hiring managers will feel more comfortable hiring you. If you live far away, questions related to consistency and reliability become more prevalent.

At Dairy Queen, We Offer a Strong Training Program. What Aspects of Training Would You Most Benefit From?

Hiring managers are looking for applicants with great customer service skills. However, when answering the question, you should aim to be as honest as possible. If you are someone who needs to improve your time management, don’t say you are horrible with time management. Instead, you could soften the blow by stating that you occasionally have trouble keeping up with tasks. Always follow up sentences like these with solutions to your problem.

For example, you could state that while you may have had problems with time management (in the past), you have worked on this by making specific lists for yourself throughout the day. No employee at any company is perfect, but when answering this question, hiring managers are looking for employees who actively look for solutions to address their shortcomings.

Additional Interview Tips

employees showing their wrist bands

During your interview, always exude positive energy. Dairy Queen employees come into contact with hundreds of people per day, and it is important to treat the first customer in the same way as the last customer that shows up right before closing. Customer service is very important to the brand of Dairy Queen, and several hiring decisions are purely based on interactions that the hiring manager has with the applicants. Even if you don’t know exactly what you’re answering, make sure always to have fun and exude a sense of curiosity.

While looks aren’t everything, you should not show up to an interview looking like you just rolled out of bed. A couple of days beforehand, get a haircut and make sure you have nice clothing to wear. If you are someone that likes to spray a lot of cologne or perfume, make sure not to do that on the day of your interview. If the hiring manager can still smell your cologne or perfume minutes after you’ve left the room, it will not leave a good impression with them.

A very important and often overlooked aspect of the interview process occurs after the interview. It happens all too often that an applicant does not follow up with the hiring manager, and often their application gets pushed to the side for someone who seems more interested. Even if you’re a better candidate, hiring managers hire applicants who show a genuine interest in the company. Sending a follow-up email the day after an interview followed by a phone call (a few days later) shows your hiring manager you want this position and are not afraid to go for it.

Conclusion

No matter how you look at it, interviews can be one of the most stressful things that a person can go through. From wanting to impress your hiring manager to dealing with difficult clients, working at Dairy Queen is a lot more than creating beautiful ice cream cones (though that is part of it!). But with a little practice, any applicant can step into their one-on-one interviews knowing they can impress their potential future boss.

By having great eye contact, speaking clearly, knowing basic DQ history, and being confident, hiring managers will be impressed. Remember that interviews are just conversations where you tell people what makes you special and why you would add value to a company. Before stepping inside take a few deep breaths, look at your resume, and visualize success. And if that doesn’t help, visualize a world filled with unlimited ice cream. Talk about motivation!

Rehearsing answers to the questions discussed above and heeding our interview tips will give you a leg up on other hopeful DQ applicants. While there are ways to speak and act that will increase your chances of scoring a position at DQ, it’s always important to be honest. Accepting a position you are not a good fit for wastes your time and the time of the business.