Are you interested in applying for a position at Red Lobster? In this article, we’re covering common Red Lobster interview questions as well as answer suggestions and essential Red Lobster interview tips. You’ll need to know some basic information about Red Lobster before you apply or go in for your interview. Read on to get all of the information you need to ace your Red Lobster interview and get hired.
About Red Lobster
Red Lobster is a popular casual seafood restaurant chain that employs over 55,000 people, primarily in the U.S. and Canada. Additionally, they have locations in nine countries worldwide and are seeking to expand their international influence. Whether you’re seeking an hourly food service job or you’d like to break into a management role, Red Lobster typically has positions open that are perfect for dedicated people who take pride in their work. This company promotes heavily from within their ranks, so even though you may start out as a host or a server, you’ll have opportunities to receive training and promotions if you push yourself and perform well. In 2017, over 90% of all general managers at Red Lobster were promoted from within.
Red Lobster provides competitive benefits for its full-time employees, most notably paid vacation days, a healthcare package, a 401K plan with company match, and more. All employees receive 50% off meals during their shifts and 25% off meals outside of their working hours. The hours of operation at Red Lobster are 11AM-11PM.
Red Lobster Job Interview Questions & Answers
In this section, we’ll go over some of the most typical Red Lobster interview questions and give you some examples of how you could answer them. The answer suggestions will help you create your own original answers to the most common Red Lobster interview questions so that you can feel confident on the day of your interview. Rehearse your answers and have them ready to go ahead of time so that you’re not stumbling over your words during the real interview.
1. Red Lobster Server Interview Questions & Answers
Q1: “What are your strongest qualities?”
A1: This is a common Red Lobster interview question across the board, so expect to hear it and be prepared. The answer will vary from person to person, of course, but try to highlight qualities that lend themselves well to serving. For example, a strong attention to detail, perseverance, positive thinking, and being a “people-person” are all great choices to bring up.
Try something like this: “My positive attitude allows me to push through high-stress situations and helps the morale of my coworkers.”
Q2: “How would you explain to a customer that we ran out of the entree they want?”
A2: Don’t overthink this one. The interviewer wants to see that you would do these two things:
- Empathetically let the customer know that the restaurant has run out of that dish for the day.
- Suggest a similar entree in the place of the one that isn’t available.
Q3: “What would you do if a guest tells you they’re unhappy with their meal?”
A3: “I would listen to their complaint and apologize politely. Then, I would offer to have the kitchen remake their dish. If they aren’t satisfied I would follow company policy for what to do in this kind of situation, whether that means comping the meal or providing a free extra.”
2. Red Lobster Host/Hostess Interview Questions & Answers
Q1: “Tell me about a situation where you had to deal with an angry guest?”
A1: Your interviewer wants to see that you would empathetically listen to the customer’s complains and concerns and address them carefully. You’ll want to use a personal story that illustrates how you would take an unhappy customer and make them more satisfied. At the very least, you want the customer to feel like their complaint was heard and valued.
“At my previous job, a customer was unhappy about a company policy that hadn’t been clearly explained to him. I listened to his complaint fully before speaking, which is important because guests want to feel like their opinions are valued. I then expressed a sincere apology for the misunderstanding and reassured the customer that it was our fault for not clearly explaining the policy to him. I thanked him for taking the time to tell me about his experience.”
Q2: “What would you do if one of your coworkers was having a hard time completing their assigned tasks?”
A2: “I would assist them with smaller tasks until they’re able to recover. For example, if they were answering the phone, rolling silverware, and seating guests alone during a slow day and were suddenly bombarded by guests and phone calls, I would relieve them of the phone or help seat the guests.”
Q3:“What does hospitality mean to you?”
A3: “Hospitality done right allows customers to feel like guests rather than outsiders. Guests should feel welcome and that the staff is attentive to their needs and genuinely cares about their experience.”
3. Red Lobster Line Cook Interview Questions & Answers
Q1: “What does teamwork mean to you?”
A1: “Good teamwork happens when team members put their egos and personal problems aside and communicate clearly so that the team can function efficiently.”
Q2: “If you had a personal problem with a co-worker, how would you handle it?”
A2: “I would put personal issues aside before coming to work. Letting personal problems get in the way of my job will make me less productive as an employee. Whatever problem I may have with someone isn’t worth compromising my job performance.”
Q3:”What could you add to our team?
A3: “I’m very driven and I enjoy a challenge. Working within a team in a fast-paced environment is something that I like doing – I’m a good communicator and I’m able to help people to work together even when things get stressful.”
Note: If you are looking for interview advice for the retail industry instead, we recommend visiting the designated retail interview questions category on our website.
Red Lobster Job Interview Tips
Understand the Basics of Upselling
If you’re applying for any front of house position, you should know how to upsell menu items. Upselling is an important part of a server’s job. Red Lobster interview questions usually include at least one question about upselling. Red Lobster will train you to upsell if you get hired as a server. However, you should still be familiar with the basic concepts and techniques before you go into your interview.
- If you have previous upselling experience from another food service or retail job, begin preparing to demonstrate an example of your upselling skills to your interviewer.
- If you have never used upselling at any of your previous jobs, do some research on basic menu upselling skills and be prepared to demonstrate on interview day.
Dress the Part & Arrive on Time
Be sure to arrive at your interview five to ten minutes early and dress nicely. Red Lobster front of house uniforms are reasonably dressy, so business casual will be a safe bet. When you have any doubts about how appropriate your interview outfit may be, it’s always better to dress up rather than to dress down.
Use Positive and Confident Body Language
Red Lobster interview questions will be designed to gauge how confident you are around people and if you’ll be a good fit for their team. Your interviewer will be interested in your social ability – well-spoken, positive people make the most successful servers and hosts. You’ll need to come across as friendly, outgoing, and as a team player to have the best chance of getting hired. If you’re applying for a back-of-house position, this absolutely still applies to you. Teamwork, positivity, and great communication are what makes a restaurant kitchen run smoothly.
You Might Also Be Interested In:
- Some Other Restaurant Interview Questions & Answers to Get You Started
Hopefully, this article helped you prepare answers Red Lobster interview questions and get a better idea of what your interview will be like. Get more information about what it’s like to work at Red Lobster by visiting their Glassdoor profile. Or, check out current hourly positions available at Red Lobster. Do you have any additional Red Lobster interview questions or answers to add to this list? Comment below and let us know!