If you’re interviewing for a position with Southwest Airlines, you’ll want to be prepared. Southwest is a well-established company that values its customers and employees, and they want to hire workers with the experience, skills, and personality to represent their brand.

Your interview experience can vary depending on the personality of the interviewer, questions asked, and plenty of other factors. However, knowing as much as you can about the airline and the details of the position will always set you apart.

Read on to learn more about Southwest Airlines and to get a glimpse of some questions you can expect in your interview.

About Southwest Airlines

Southwest Airlines is a major airliner based out of Dallas, Texas with flights to over 100 destinations across the United States, Canada, Mexico, and the Caribbean. It has been in service since 1971 and currently has over 55,000 employees.


Southwest operates in a more localized area than other major airlines and offers lower rates. The company culture is built on providing quality service with a sense of warmth, friendliness, pride, and spirit.

The Southwest Interview Process

How To Prepare

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Do your research. You should know detailed facts about Southwest so you seem passionate and informed. Read through their annual company report, which you can access from their website.


You should also know the position's requirements and how your skills and work experience applies.

Southwest Airlines General Interview Questions

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Southwest’s interview questions vary depending on the position you’re pursuing. We’ve rounded up some of the most frequently asked questions and the answers that will help you progress. These are questions that you will probably be asked no matter what position you’re applying for.

Tell Us about Yourself

What Can You Tell Us about Southwest Airlines?

Why Do You Want to Work for Us?

What Is Your Greatest Strength?

What Is Your Greatest Weakness?

Where Do You See Yourself in Five Years?

Where Do You See Yourself in Five Years?

Why Did You Leave Your Last Job?

What Questions Do You Have for Us?

Position-Specific Interview Questions

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Here are a few descriptions of specific positions with Southwest and the respective questions they’ll be asking.

Ramp Agent Interview Questions

Why Should We Hire You?

What Is Your Greatest Strength?

Do You Have a Valid Driver’s License?

How Would You Handle a Conflict with a Coworker?

What Hours Can You Work?

Flight Attendant Interview Questions

Why Do You Want to Be a Southwest Flight Attendant?

Why Should We Hire You?

How Would You Deal with an Upset Customer?

Are You Willing to Relocate?

Customer Service Interview Questions

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Customer Service Agents handle ticketing, check-in, baggage claims, reservations, and handle customer inquiries and issues. Requirements include being able to climb, bend, kneel, and stand for extended periods, typing skills, and being available to work a variety of shifts.

Why Should We Hire You?

How Would You Deal with a Difficult Customer?

What Hours Can You Work?

Additional Interview Tips

On the day of the interview, clean up, dress up, and look professional. You should wear business attire, your hair should be neatly styled, and practice good hygiene.


During the interview, the way you present yourself and your body language may make as much of an impression as your language. Pretend you’re a passenger in an airplane about to land: stay seated in an upright position and avoiding fidgeting. Just don’t overdo it; you don’t want to appear rigid. Smile, laugh and be social and friendly.


You will seem more engaged and confident if you maintain eye contact with your interviewer. You’ll also want to speak in well-thought-out sentences and avoid one-word answers. Practice your answers to some of these questions out loud.

Ready To Interview

Know the ins and outs of the position you’re applying to, brush up on information about Southwest, and practice answering these questions and others, and you’ll walk into your interview with confidence.


If you’re passionate about the position you’re applying for, and you’re well prepared, you should be able to ace the interview and start a rewarding career with Southwest Airlines.