Whether you apply to work the front counter or pharmacy of a Walgreens, you’ll need to be familiar with the types of Walgreens interview questions that may come your way. This guide will tell you about Walgreens, afford some sample questions and answers and present resources to find more questions asked of Walgreens’ job applicants.
About the Company
At the foundation of Walgreens is its pharmacy and over-the-counter drugs. However, this convenience retailer, founded in 1901, features household goods, foods, beverages, cosmetics, laundry supplies and other health and personal care aides. In preparing to answer Walgreens interview questions, keep in mind that the stores have photo printing services. Generally, the pharmacy and main store keep 8 a.m. to 10 p.m. In certain locations, especially near medical centers or in well-populated areas, Walgreens may stay open 24 hours
Walgreens Interview Questions & Answers
Walgreens interview questions aide the hiring personnel in how you will handle common workplace scenarios. In regard to the Walgreens pharmacy interview questions you will stumble upon, your answers will show your attention to and knowledge of patient well-being, laws, and best practices on filling prescriptions. These sample interview questions and answers are designed to guide your interview preparation.
1. Walgreens Pharmacist Interview Questions & Answers
Q 1: How do you explain to a customer how to take a prescription?
A: I go over with the customer the instructions on the label and remind them of precautions such as not to take the medicine if he or she is going to drive or operate a machine. I make sure the customer is aware of any side effects and to call his or her physician if any side effects arise.
In one instance, a customer’s child was prescribed a pill. The child had a “gag” reflux. After consulting with the child’s physician, I suggested that the parent “open” the pill and put the powder into pudding and the child could take the medicine that way.
Q2: When have you encountered an error in a prescription that was filled and how did you respond to it?
A: A customer brought in a prescription for 500 mg of a drug, but the pharmacy technician said he had difficulty reading it. Our store had filled the prescription with 250 mg. Fortunately, the customer saw the error as soon as she walked out of the store. She alerted me to the mistake. I called her physician’s office and the physician verified that it was 500 mg. We promptly filled it for the correct dosage at no charge. I kindly reminded the pharmacy technician to ask me or call the doctor. I have also suggested to our customers that physicians may call in their prescriptions to us or submit them electronically.
Q3: Tell me about a time that you refused to fill a prescription, explaining why you so refused.
A: A customer came in with a prescription for a large quantity of pain-killer. Because I was very familiar with this customer, I knew his regular physician. She had not prescribed this pain-killer after the customer’s last one expired. The prescription in question came from another doctor about 50 miles away. I became suspicious and asked the customer why he was having this prescription filled. He told me something vague for “pain.” I tried to call the prescribing doctor, but did not get an answer. I told the customer until I got more information, I believed I could not fill his prescription. I explained to the customer my legal duty not to dispense controlled substances if I was suspicious about the legitimacy of the prescription.
2. Walgreens Pharmacy Technician Questions & Answers
Q1: How would you help a customer whose prescription was rejected by an insurance company?
A: I would ask the customer when the prior prescription was filled and I can tell the customer he or she can have it refilled a few days later. If the insurance company doesn’t include it on their formulary, I would ask the pharmacist if there is a generic of that prescription or, after talking with the pharmacist, I would have the customer tell his or her physician that the drug is not covered, but these are the alternatives that are covered.
Q2: How would you respond to a customer complaining about waiting for a prescription or not getting it?
A: In my prior job, we routinely received these complaints. I acknowledged their frustrations. For wait times, I explained that we did not expect to be understaffed. (Usually, I tried to give them a longer anticipated time than I thought so we could surpass the expectation.) Often, we had not received the prescription. The customers told us that their doctors told them they would call in the prescriptions. I typically would attempt to call the doctor to learn whether they were calling it in.
Q3: How do you handle criticism from the pharmacist or pharmacy manager?
A: At a previous job, the pharmacy manager advised that I told him to fill the wrong drug. I thought the physician had called and left a message to fill a prescription for Invokana, but I had trouble understanding the physician. The prescription was actually for Metformin. The pharmacy manager graciously told me that if I had a question or doubt, I should call the physician. From that time on, I have made it a practice to follow-up with the physician if I have any question about what he or she prescribed. I will use that procedure working at Walgreens.
3. Walgreens Cashier Questions & Answers
Q1: How would you address a customer complaint about pricing at check-out?
A: I make sure that the merchandise and the price match on the shelves. I wanted to avoid having the customer mistakenly believing that something was on sale or was at a certain price. When customers questioned the price at checkout, I show them the sale item in the circular to see if they purchased the correct quantity or type and show them the receipt before I take payment.
Q2: Have you had customers that spoke non-English and how did you help them?
A: I took two years of a foreign language in high school, given my community had a number of students and families that spoke that language as their main one. I was able to understand what they asked and could answer their questions in their language. Our store also had bilingual signs.
Q3: Explain a time that you exhibited flexibility in your job.
A: At my previous job, I had been assigned to a check-out aisle. I would have to fill the balloons with air. At certain times, I would have to stock merchandise on the shelves and keep careful watch for customers entering or about to leave the store. As such, I was not just a cashier, but also a stock associate and even loss prevention person all in a single shift.
Walgreens Job Interview Tips
The Walgreens application process typically involves an initial interview by phone. Thus, you’ll need to be sure you have a readily-accessible phone number and your phone in proper working order. If you pass the first interview, you will likely be called for a second one in person at the store at which you applied. An assistant manager or the store manager will likely conduct it.
Conduct Research on the Company & Job Opening
Go to www.walgreens.com and, at the bottom of the home page, click on the “Company Information” link. Read about the history and values of Walgreens, including their stated commitment to diversity, inclusion and charitable and social initiatives. Read the job descriptions carefully so that you know the skills and experience, if any, needed for the position. You can note what prior work matches or prepares you for that job.
These Walgreens interview questions will likely test your knowledge of their drug dispensing policies and procedures. You will need to read the Walgreens “Good Faith Dispensing Policy” and go over this list of pharmacy regulation websites in advance.
Review Common Interview Questions & Prepare Answers
Anticipate that Walgreens pharmacist interview questions and Walgreen interview questions for other pharmacy associates will include how you would determine whether to honor a prescription, advise customers and supervise the technicians in the pharmacy. Read Walgreens’ policies and state and federal regulations on matters such as health coverage of prescriptions and dispensing controlled substances.
For cashiers and those not applying for a pharmacy position, preparing answers to common Walgreens interview questions means recalling how you handled disputes over prices, complaints about out-of-stock sale items and customers with language or mobility issues. Fellow pharmacy school or program graduates can serve as a fount of suggested questions and answers.
Arrive on Time
Come to the store prior to the interview, perhaps 20 to 30 minutes before. This time allows you to see the store layout and how the existing employees deal with customers. You might wish to observe how the pharmacist or pharmacy technicians answer questions from customers leaving and receiving prescriptions.
Also, early arrivals to an interview allow you to collect your thoughts and calm any nerves so that you appear confident to the interview.
You Might Also Be Interested in:
- Our Collection of Pharmacy Interview Questions & Answers
Preparing to answer Walgreens interview questions means placing yourself within various scenarios that may arise from working at Walgreens. Your answers help show whether you can handle angry customers, those concerned about their health or customers trying to sustain an opioid or prescription drug addition. Let us know how these sample questions and answers, as well as those from Indeed, Glassdoor or other places helps you answer Walgreens interview questions.