AT&T is a multinational telecommunications company that is headquartered in Dallas, Texas. They employ over 250,000 employees and have over 16,000 retail locations throughout the United States. They are the second-largest mobile service provider in the U.S.
AT&T began as a subsidiary of Bell Telephone Company, which was founded by Alexander Graham Bell, who invented the telephone. This is a company committed to positive change and invites its employees to participate annually in National Volunteer Month.
AT&T employee benefits are competitive. You’ll begin receiving paid time off and vacation time after a year of service. You’ll also have access to a health insurance package, a 401k plan with company match, and 50% off all AT&T services. AT&T is typically open between the hours of 9:00 AM-8:00 PM Monday through Saturday and 12:00 PM-6:00 PM on Sunday. Nonetheless, your local store’s hours may vary slightly.
AT&T Job Interview Questions & Answers
These are some of the top AT&T interview questions for three of the positions that are hiring most often: sales consultant, customer service representative, and u-verse premises technician. Practice these questions out loud with a friend for the best results. The more AT&T interview questions you practice, the more likely you will be to have a great interview experience.
1.) Sales Consultant Interview Questions & Answers
Q1: “What do you expect from your manager?”
A1: “Clear communication. When a manager gives me specific goals and gives me access to the same training other employees have access to, I will work hard to achieve my goals. It’s difficult to work for management who doesn’t give their staff direction or proper training.”
Q2: “How do you handle particularly difficult customers?”
A2: “Many sales associates try to talk over their customers or assume things. People want to tell their side of the story first. I always allow the customer to complain to me about the issue. I genuinely listen to their concerns before proceeding. Customers don’t want to hear excuses, they just want their issue fixed. Sometimes, this involves giving them a coupon or special promotion. Other times, it simply involves giving them a sincere apology and assuring them that their feedback will be used to train employees in the future. Customers want their opinions to be heard and counted.”
Q3: “If you were in charge of the decision, would you fire an employee for stealing an object worth $1?”
A3: “Yes, I would. If employees are allowed to get away with theft on a small level, they will generally begin to attempt it on a larger scale.”
2.) Customer Service Representative Interview Questions & Answers
Q1: “Talk about a time you were frustrated with technology and had to contact support to fix the issue. What did you like or dislike from the experience?”
A1: “I once wasn’t able to set up my router, and I needed a technician to come out and do it for me. I tried to watch him and learn how to do it myself. However, the technician was very condescending and wasn’t interested in helping me understand what he was doing.
Many customers who are asking for help would appreciate it if you are willing to show them a process. Talk to them about the situation rather than acting as though they don’t have the mental capacity to understand any of it.”
Q2: “Explain to me the process of making your favorite sandwich.”
A2: The interviewer is trying to gauge your communication skills here. You’ll want to be able to clearly give instructions using as few words as possible. Instructions are relayed best when they are kept concise. These kinds of AT&T interview questions can occur in multiple forms. They might be about technology or how to do any number of simple task. In the end, they are all about how well you are able to convey instructions to a customer.
Q3: “Why is customer service so important in a retail environment?”
A3: “Customers have so many options – they can easily choose to spend their money elsewhere for a similar product. Customer service is one way that a company can differentiate themselves from other, similar companies. You can turn a brand new customer into a lifelong customer by giving them excellent customer service.”
3.) U-Verse Premises Technician Interview Questions & Answers
Q1: “How would you contact a manager if you had a problem in the field? By phone, email, or text message?”
A1: “I would contact them by phone. Texts and emails can go unnoticed and fixing technical issues for customers is a time-sensitive job.”
Q2: “Upon arrival to a customer’s house, they are angry with you about something beyond your control. How do you handle the situation?”
A2: “By separating myself from the situation and realizing that it isn’t personal. Working with the customer to resolve their issue as soon as possible is the best thing you can do in this circumstance. They aren’t mad at you, they are mad because of the issue they’re having.”
Q3: “How can you leave a lasting impression on a customer?”
A3: “By being genuinely friendly and helpful. Most customers are frustrated when they need technical assistance. Smiling and assuring the customer that you’ll get the issue taken care of quickly will help them become more relaxed. Include them in the process if they want to be there or leave them alone if that’s what they prefer. When you’re finished fixing the problem, ask them if there’s anything else you can do to help.”
AT&T Job Interview Tips
Most AT&T positions are sales-focused and customer-facing. Your interviewer will want to see how you will be able to present yourself to customers on a daily basis.
Be prepared to give a sales demonstration
You’ll want to be ready to show your interviewer that you have serious sales skills. Do some research on upselling and how to sell to customers. Finding videos related to selling is especially helpful to those who might not have a ton of sales experience.
Educate yourself about AT&T’s products
Visit AT&T’s website and social media profiles to learn more about their products and services. These are what you’ll be selling. Therefore, it helps to be fairly knowledgeable about them when you go in for your interview. Expect some of your AT&T interview questions to be centered around their products.
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By practicing these AT&T job interview questions and answers, you’ll get more comfortable with them and feel confident on interview day. You can visit AT&T’s Glassdoor profile to read what current and former AT&T employees have to say about working there. If you’re applying for a leadership position, we would highly recommend that you visit AT&T’s website to learn more about the company.
Get to know about their mission, goals, values, and products. Have you already interviewed at AT&T? If so, let us know what the most difficult AT&T interview questions you encountered were. Comment below with any tips you have for AT&T applicants. Become part of AT&T’s talent network to get updated when jobs become available.