If you want to get hired for an hourly position at Best Buy, you’ll need to know some basic information about the company and practice answering common Best Buy interview questions before you go in for your interview. Before you start, try to decide on a specific position you’d like to be hired for. Best Buy has many various departments and you’ll want to be very specific as to which one you’re applying to. Keep in mind that if a position in your ideal department isn’t currently available, you can opt to apply for a different position and switch to your preferred department at a later date. In this article, we’ll cover popular Best Buy interview questions and helpful tips to assist you during the hiring process at Best Buy.
About Best Buy
Best Buy is a large retailer that carries a number of electronics, entertainment products, and appliances. They also provide services and solutions for the products that they sell. Best Buy has over 1,000 stores across the U.S. and Canada. Working at Best Buy, you can work in any of their departments including Computers, Appliances, Home Theater, Mobile, Gaming, and more. You can also get a job as a GeekSquad Agent, visiting customer’s homes to fix issues with their technology products or appliances. Best Buy’s operating hours are 9AM-9PM.
Best Buy Job Interview Questions & Answers
While there are many job positions available at Best Buy, most Best Buy job interview questions will be relevant across the board no matter what position you’re applying for. This is because most Best Buy positions are customer-facing. Expect questions about customer service, ethics, and questions about your personality and communication skills no matter what. Here are some of the most common Best Buy interview questions along with some answer suggestions to help prepare you for your interview.
1. Best Buy Customer Service Specialist Interview Questions & Answers
Q1: “What do you enjoy the most about working in customer service?”
A1: “I love being able to create a positive shopping experience for the customer. When going shopping for large purchases like computers and appliances, people want to feel like they’ve made a smart, informed decision. They also expect to be helped quickly and efficiently. By determining their needs as quickly as possible and giving them all of the information they need to make a good buying decision, I can help customers leave feeling good about their purchase and experience.”
Q2: “What would you say to a very chatty customer who insisted on carrying on a conversation while you have other customers to help?”
A2: “I would politely tell the chatty customer that I would love to hear the rest of their story right after I help the other customers, and that I will be back as soon as I can be.”
Q3: “How would you deal with an angry customer?”
A3: “I would make sure that I fully understand the issue before continuing. I’d apologize sincerely and try to remedy whatever their problem was. I’d let them know that I appreciate their patience and their willingness to work with me and get their issue resolved if at all possible.”
2. Best Buy Sales Associate Interview Questions & Answers
Q1: “What would you do if you caught another employee stealing a phone case?”
A1: “I would let a supervisor or manager know at the first opportunity that way they can deal with the incident as quickly as possible. I’d take note of the time so that management could view any security footage.”
Q2: “Why is customer service important to you?”
A2: “Customer service is the most important service that any business provides because the customer can bring their business anywhere else that sells the same items. By providing excellent customer service, I can separate the customer’s experience from the mediocre or bad experiences they’ve had elsewhere and create a returning customer.”
Q3: “What are your strengths and weaknesses in a sales environment?”
A3: “I’m a positive and outgoing person, so I connect with customers fairly easily and I’m very approachable. I’m not an extremely competitive person, however, but if I’m given specific personal goals I will always do my best to reach them.”
3. Best Buy GeekSquad Agent Interview Questions & Answers
Q1: “What are some top reasons that a laptop might be slowing down?”
A1: “There are quite a few reasons, but most commonly the CPU usage is too high. Limiting programs that run on startup, cleaning up and defragmenting disks, and deleting unused programs can help speed up a computer. Additionally, malware can slow a computer down. Antivirus programs can identify and remove malware. More RAM can be added to many laptops to improve performance.”
Q2: “What are the main components of a computer?”
A2: “The CPU, RAM, hard drive, motherboard, and the graphics card.”
Q3: “How do you keep yourself updated with new technology?”
A3: “I like to read tech blogs like TechCrunch and Mashable to get small updates on current events in Technology. I develop Android apps as a hobby and subscribe to blogs from my favorite app developers to get emails when they release new posts.”
Show that you’re actively learning new information and that you’re passionate about technology. If possible, give your interviewer information about any personal tech-related hobbies you enjoy regularly if they are relevant to the question.
Best Buy Job Interview Tips
Dress Correctly & Arrive Early
Make sure that you arrive at your interview at least five minutes early. Dress correctly, too. For a Best Buy interview, we’d recommend wearing a polo shirt with nice slacks or khakis at the least. If you would feel more comfortable wearing business casual, you should wear that instead. If you show up dressed inappropriately it doesn’t matter how you answer your Best Buy interview questions. You probably won’t get the job.
Do some Basic Research about Best Buy before Your Interview
Make sure that you can answer Best Buy interview questions related to their company mission and values before going in. If you’re applying for a GeekSquad position, take a look at the GeekSquad blog as well as the serviced offered by GeekSquad. Best Buy also has a YouTube channel that you can use to learn more about the products that Best Buy carries.
Take Interest in at least One Area of Technology
Most positions at Best Buy involve working with technology. Even if you don’t mean to work as a GeekSquad Agent, you’ll benefit from being familiar with at least one Best Buy department. If you don’t already have a lot of tech-related knowledge, pick one of their departments and start your research! Best Buy interview questions often involve technology and electronics knowledge.
You Might Also Be Interested in:
- Our Collection of Home Depot Interview Questions & Answers
- Our List of GAP Interview Questions & Answers
- Other Retail Interview Questions
Did you find any of these Best Buy interview questions or tips helpful? Let us know in the comments! To get more information about working at Best Buy directly from people who’ve already worked there, view their Glassdoor profile. Then, find current job openings in your area and submit an application if you find a position that seems right for you. Finally, use this list of Best Buy job interview questions to get ready for your interview. Good luck with your interview!