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Thinking about applying to United Airlines? We’re going to cover the necessary information you need to successfully complete the interview process at United. First, we’ll give you some general information about the company. After that, we’re listing common United airlines flight attendant interview questions – each one will have an answer suggestion for you to use.
About United Airlines
United Airlines is a major U.S. airline that was founded in 1926. At the moment, they have over 88,000 employees and serve 342 destinations, headquartered just out of Chicago.
The lifestyle of a flight attendant may not be for everyone, especially because in the beginning you will be working on an on-call basis. On the other hand, the perks and travel benefits are certainly attractive.
United Airlines Job Interview Questions & Answers
Below are some of the top United Airlines flight attendant interview questions. Practice them out loud for the best chance of getting hired at United. Most United Airlines flight attendant interview questions are situation-based with a few behavioral-based questions sprinkled in.
Note: The United Airlines hiring process follows multiple stages. First, you’ll have to complete an online assessment. After that, you’ll participate in a video interview. You’ll be invited to a face-to-face interview after that, with the possibility of a short phone interview beforehand. The following United Airlines flight attendant interview questions are similar to what you can expect in both the video interview and the face-to-face interview.
United Flight Attendant Interview Questions & Answers
Q1: “How is your past experience relevant to this position?”
A1: “My experience working in a close-knit team has taught me that communication is too important to slack off on. When your team is on the same page, everyone works more productively and delivers a better customer experience. If a co-worker seems to be lagging behind, the other members of the team should do their best to help them catch up.”
Q2: “Tell me about a time you wished you’d handled a work situation differently.”
A2: “Once, a co-worker I had was making fun of a new employee for taking too long to complete a task. Instead of stepping in and helping the new hire or defending her, I didn’t involve myself. It didn’t make me feel good. I decided that next time I saw something similar happening, I would step in and help the new employee.”
Q3: “Talk about a time you had to work with a difficult co-worker.”
A3: “A member of our team who transferred from a different department always seemed tense, aggressive, and defensive. People began to avoid her, and our team had limited communication because of it. One day, I asked her directly what was going on.
It turns out, she was just feeling uncomfortable because she wasn’t familiar with anyone on her new team. We got to know each other. Once she became comfortable around me, she relaxed and stopped emitting negativity at work.”
Q4: “What would you like us to know about your qualifications and experience?”
A4: “During my last job, I worked my way up from an entry-level crew member position to a store manager within two years. I was able to generate three times the number of customer reviews and took their average rating from 3.5 to 4.5 stars.”
Q5: “What is the most important part of customer service?”
A5:“Being genuine is the most important thing to customers. They don’t want to feel like a number. Smiling, being warm and friendly, engaging in conversation with them, and making them feel like they are truly valued by the company can make all the difference in the world. Customers want a genuine, authentic experience and not something that feels canned or forced.”
Q6: “How will you represent United as a brand?”
A6: “By remaining punctual, adhering to company policies, and excited to welcome customers.”
Q7: “Tell me about a time you were proud of the job you did.”
A7: “After working at my first job for several years, I was asked to develop a new training program for new hires. My boss was a small business owner who had a single franchised location. However, the corporation didn’t provide extensive training programs.
Therefore, I had to do a lot of research outside of work to decide on the best way to format the training and what medium to deliver it though. It was the first time I’d ever created anything like that. Nonetheless, I learned so much in the process. When we implemented the program, we saw so much success having streamlined our onboarding process. On top of that, several other franchisees asked to purchase the program for themselves.”
Q8: “Why would you be a good fit at United?”
A8: “I love learning about aviation, and the travel industry excites me. Working such a unique job would make me happy. I can see myself being excited to come to work at United. That enthusiasm will allow me to provide a great customer experience.”
Q9: “Talk about a time you exceeded expectations and went above and beyond for a customer.”
A9: “One client I had didn’t understand how to use the product they’d bought. As a result, he announced that he wanted to return it. However, the client did mention in the process that he wished he could get it to work.
Moreover, the item wasn’t broken. Although I could have simply processed the return, I asked him if I could show him how to use the product after helping the customers in line. He was more than happy to wait a few minutes. After a short while, I was able to give him a demo. After about 20 minutes, he was getting the hang of it. In the end, the client was excited that he was able to use the product after all and thanked me profusely before leaving.”
United Airlines Job Interview Tips
Exhibit positive, confident body language
Flight attendants are expected to remain upbeat and friendly for the duration of their shift, even during stressful circumstances. Pay attention to your posture during the interview – you want to appear well-poised and professional. Moreover, make eye contact with your interviewer, maintain a confident demeanor, and don’t forget to smile.
Arrive early for your interview. United Airlines flight attendant interview questions often involve long, detailed answers. You will want time to calm down before your name is called and to go into your interview with a clear head.