Zaxby’s Interview Questions

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Zaxby’s ranks among the most popular regional fast-food chains in the United States. It is an expanding and successful business. Employees throughout the South praise the work atmosphere. In this article, we will explore techniques for a winning interview.

About Zaxby’s

Zaxby’s got its start in 1990, and since then it has risen to become one of the best restaurant chains in the United States for chicken meals, sandwiches, fries, and salads. It currently has around 800 locations. The company headquarters is in Athens, Georgia. Since its beginning, Zaxby’s has steadily spread through the Southern US.

Typical store hours for Zaxby’s are 10:30 AM to 10 PM. Certain jobs could require early morning food prep, so candidates should consider this regarding the hours they are available to work. A variety of positions are available throughout the year, so Zaxby’s is continuously recruiting and hiring year round.

Zaxby’s employs thousands of people across the company. Some available positions include:

  • Cashier
  • Cook
  • Assistant manager
  • Store manager

The application process is simple. Job hunters need only go to Zaxby’s website and find the career section. After submitting the application, it ordinarily takes around a week for a response regarding the scheduling of an interview.

Zaxby’s Interview Questions

The interview time is an opportunity for the recruiting manager to get an idea about your motivation, who you are, and your abilities. As you answer, be sure and put all these things in the best light you can. Below are several example questions and answers for the Zaxby’s interview process.

Entry-Level Sample Interview Questions and Answers

1. Are You Comfortable Working Alone?

Answer: Yes, I enjoy the one-on-one interaction and being independent. I am self-driven and need little supervision.

2. What Does Customer Service Mean to You?

Answer: Customer service is about helping people and making them feel satisfied with their dining experience. This means I am paying attention to customer needs.

3. Are You Comfortable Working in a Busy Environment?

Answer: Yes a fast-paced workplace means the day goes by faster and it keeps me on my toes. I think I perform best under pressure.

4. Do You Like Working with the Public?

Answer: I do well working with the public. I know what makes people tick and I cue into what they need. I also enjoy crowds and like meeting new people.

5. How Do You Handle a Busy Workday?

Answer: This is not a problem as when I am busy I feel productive and enjoy seeing things get done. It is rewarding to get through a busy day successfully. As a multi-tasker, it is no problem to get several things done at once.

6. What Would You Do If You Encountered an Upset Customer?

Answer: I would first hear out the customer complaint and let them get their frustrations out. Communication is often at the heart of customer problems. From there, I would try to correct any mistakes we made or help the customer get what they need.

7. Do You Consider Yourself a Team Player?

Answer: I am great at teamwork. It is fun for me to work alongside other people and get a job done together. Working together is fun and makes the day more enjoyable.

8. Are You Committed to Following All Industry Safety Standards Regardless of the Circumstances?

Answer: I understand and will stick to all the kitchen and store safety rules. I understand it is important for my safety and the safety of the customers. It makes sense that food must be handled in a way that won’t result in any health problems.

9. What Makes You Want to Work at Zaxby’s?

Answer: Several things are attractive. Zaxby’s has a great customer service reputation. I have personally enjoyed my experiences as a patron. The company has values that match mine and has an atmosphere I could thrive in.

10. How Would You Describe Yourself in a Word?

Answer: Flexible. I can put myself into a variety of situations and work well with a variety of people. I grow along with a team and look to self-improve in response to the requirements of my job.

11. What Makes You the Best Candidate for the Job?

Answer: I love Zaxby’s, so I would be eager to be in the environment. I am serious and professional about my responsibilities. Zaxby’s seems to be a place which encourages that.

12. How Would You Deal with a Conflict with a Coworker?

Answer: I have learned that disagreements on the job can be reconciled if you put in the effort. As always, communication is key. I know the only person I can control is me. I want the most inviting work environment I can be in, so I would work to make sure there are no unnecessary disagreements and avoid any misunderstanding.

13. Where Do You See Yourself in Five Years?

Answer: I haven’t figured out my long-term career goals. But if I get this job, I want to work the best I can and put my best efforts into it. As someone who seeks to grow from every experience, I want to do my best and learn all I can.

14. How Would a Previous Manager Describe Your Work Ethic?

Answer: My former boss would tell you I am dependable and took my job to heart. I do my best, am always on time, and I work well with others.

15. What about Zaxby’s Stands Out above the Competition?

Answer: My impression of Zaxby’s is that it is a company with outstanding customer service and quality food. It is a place that has a lot of satisfied customers and repeat business.

16. Keeping Our Stores Clean Is a High Priority. Will You Be Able to Maintain Our High Standards in This Area?

Answer: I understand that the cleanliness of a store is a huge part of customer satisfaction and also means a healthy environment. I will focus on this and actively look for anything that needs taken care of.

Management Sample Interview Questions and Answers

1. How Do You Feel about Working alongside Crew Members?

Answer: This is an important role of the manager—leading by example. Managing isn’t about throwing out orders. A healthy workplace is a place where leadership and crew members work together.

2. Describe Some of Your Greatest Strengths?

Answer: It is important I make an impact. I get to my job on time and stay until the job is done. Personal responsibility and accountability are important to me.

3. What Will You Bring to Zaxby’s?

Answer: I will stress customer satisfaction and employee success. I want those working with me to have a sense of fulfillment. I will make myself available to cover shifts and work with employee schedules.

Interview Tips

When invited for your interview, present yourself as the right person for the job. First impressions go a long way. To set yourself up to score the job, take the following advice.

Dress Appropriately

Dress in a way that tells the hiring manager you are concerned about yourself as an employee. If you are interviewing for the store manager or assistant manager, dress in semi-formal clothes. For those trying for an entry-level crew member, dress in business casual clothes.

Arrive on Time

Showing up late will tell the recruiting manager you are not very serious about the job. The takeaway for the manager is that you won’t get to work on time for your shifts. Create a buffer for yourself by aiming to arrive at least 15 minutes early. This way, if you run into traffic or any other unforeseen circumstance that delays you, you can still arrive on time.

Tell Your Story in a Personal Way

Interviewers often ask personal questions to get to know more about you. Give honest and brief answers about personal hobbies and recreation. When you answer the manager, give your answers in a story fashion. Have personal experiences in story form to show them who you are.

Show You Understand and Like Zaxby’s

To increase your chances of being hired, show the manager you will be a good representative for their business. Tell them how you are a long-time customer and give them a sense of your satisfaction. This will let them know you admire their company culture.

Be Active in Response and Smile

Show confidence in yourself during the interview. Actively listen and respond to questions naturally. It always helps to smile as you speak. If you seem cold or intimidated, the recruiter will pick up on this. Remember that your job at Zaxby’s, no matter the position, will have a heavy amount of customer interaction. Managers will want to see that you are friendly and communicate well.


The interview process is a time to sell yourself. Zaxby’s wants to reinforce their brand and pick the best people for their jobs. With a little preparation, you can get a rewarding job with them. Go in prepared for some frequently asked questions, have the right appearance, and answer in a way that shows you are sure of yourself and ready for the job.

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