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This article will list the questions that you’re likely to hear during a Chick-Fil-A interview. You’ll find general information about Chick-Fil-A followed by some of the most common Chick-Fil-A interview questions. Each question will have an answer suggestion paired with it. At the end of the article, we’ll include a short list of tips for interviewing at Chick-Fil-A.
Chick-Fil-A began in 1946 as a family restaurant called “The Dwarf House.” Years later, it reopened as Chick-Fil-A and focused on chicken sandwiches and other chicken dishes. Today, Chick-Fil-A has over 2,200 locations.
Chick-Fil-A is noted for its strong team-based company culture – its turnover rate is just 50% compared to a fast-food industry average of 150%. Working at Chick-Fil-A, you can expect flexible scheduling, which makes working at Chick-Fil-A opportune for students and people who may be holding down multiple jobs. When the customer satisfaction rating is high, staff receives meal dollars which can be spent on the Chick-Fil-A menu.
Chick-Fil-A Job Interview Questions & Answers
Now, we’re going to cover a list of nine top Chick-Fil-A interview questions and give you answer suggestions for each one. You can use these answers for your own interview or you can modify them to suit your personal experience. We recommend practicing these Chick-Fil-A interview questions verbally with a friend or family member to prepare for your interview effectively. The jobs these questions target are team member, cashier, and team leader.
1.) Team Member Interview Questions & Answers
Q1: “Are you comfortable with multitasking? Can you give me an example of multitasking efficiently?”
A1: “Multitasking creates more productivity in my personal life and at my job. I feel good when I get more done, so multitasking is something I enjoy. At Chick-Fil-A, I could multitask by speaking with a customer while cleaning up their table or by putting together multiple orders at the same time.”
Q2: “How successfully do you work with people who are different from you?”
A2: “Working with people who are different is exciting and helps me grow as a person. I can always learn something new. Through meeting different people, I’ve discovered innovative ways to complete mundane chores, entirely different political perspectives, and cultural customs I’ve never been exposed to before.”
Q3: “Why Chick-Fil-A?”
A3: “I love good food, but beyond that, I want to work for a company that I can feel good about. Chick-Fil-A’s mission and purpose both resonate with me. On top of that, I love the idea of making each guest’s day a little bit better through their Chick-Fil-A experience.”
2.) Cashier Interview Questions & Answers
Q1: “What do you want to accomplish here?”
A1: “I would like to grow my fast food industry experience in a fast-paced environment at a company I respect and admire. I hope to be able to grow into a leadership position at Chick-Fil-A and help train and mentor incoming team members.”
Q2: “How well do you handle stress?”
A2: “Stress is never a problem unless you let it become a problem. When I’m stressed out, I focus on solving the issue at hand. The quicker the problem is solved, the quicked the stress goes away. Staying calm and fixing the problem is the best thing to do in a stressful situation.”
Q3: “Do you prefer a slow-paced or fast-paced environment?”
A3: “Slow-paced environments don’t challenge my skills and allow me to grow as an employee. Working in a fast-paced environment is much more enjoyable. That’s because I can feel more useful to the company I work for and I can get better at my job every day.”
3.) Team Leader Interview Questions & Answers
Q1: “How would you motivate a team?”
A1: “I would model the behavior I expect from my team members every day. By displaying enthusiasm and being passionate about my job, I would see that enthusiasm trickle down. Positivity is infectious. When you come to work with a great attitude, it affects the people around you in a visible and tangible way.”
Q2: “Why is customer service so important?”
A2: Customer service is likely to be a part of at least one of your Chick-Fil-A interview questions because customer service is central to the Chick-Fil-A mission. You should impress upon your interviewer that you intend to be customer-focused during your employment at Chick-Fil-A for the best chance of being hired.
“Customer service should come before anything else in the fast-food industry because customers have so many options. If they have a bad experience with the staff at Chick-Fil-A, they’re unlikely to return. They can go to any of the dozens of fast-food restaurants in their area. Therefore, making a good impression on each guest is the most effective way to earn regular customers.”
Q3: “What does the word “leader” mean to you?”
A3: “A leader is someone who puts the needs of the team above their own needs. They see the big picture and they’re working towards it at all times. Leaders have emotional intelligence and don’t let their personal issues affect the way they speak to their team members. They are always conscious of each team member’s strengths, weaknesses, and capabilities.”
Chick-Fil-A Job Interview Tips
Be as friendly as possible
Chick-Fil-A is big on hospitality. Workers are expected to provide a warm welcome to guests and make them feel as though they’re at home. If you don’t have a naturally bubbly personality, get ready to fake it until you make it at Chick-Fil-A. If you’re able to come to work every day with a great attitude and a smile on your face, you’ll probably be able to provide the kind of friendly and sincere service Chick-Fil-A values so much.
Dress up for the interview and arrive early
Shift managers and team leaders at Chick-Fil-A are sometimes required to wear button-downs and ties. For this reason, you should aim to dress similarly. Go with a business casual style and don’t be afraid to wear a tie. Arrive 10-15 minutes early – this will show Chick-Fil-A that you’re punctual and take the opportunity seriously.
We hope that this article has left you feeling prepared to answer Chick-Fil-A interview questions during your own interview experience. To get more information about what it’s like to work at Chick-Fil-A, visit their Chick-Fil-A Glassdoor profile. You’ll be able to view information about wages, benefits, and opinions from current and former Chick-Fil-A employees. Have you already been interviewed for one of these positions? Let us know in the comments if you were asked a different set of Chick-Fil-A interview questions or leave your best tip for prospective interviewees.