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This article will prepare you for an interview at Lowe’s. You’ll find a list of Lowe’s interview questions and an answer suggestion for each question. We’ll also cover a few tips for interviewing successfully at Lowe’s and some basic information about Lowe’s. The aim of this article is to help you increase your chances of getting hired at Lowe’s by focusing on interview preparedness.
Lowe’s is a home improvement and appliance store that employs almost 300,000 people throughout the U.S., Canada, and Mexico. The company was founded in 1946 and is now a fortune 500 company operating over 2,000 locations. Their mission statement: “Lowe’s has been helping customers improve the places they call home for more than 60 years.”
Lowe’s is ranked high on the Forbes list of Top 50 Most Engaged Companies because of its customer and employee satisfaction rates. As a part of the Lowe’s team, you’ll have access to a 401k plan, health benefits, and a 15% employee discount among other benefits.
Lowe’s Job Interview Questions & Answers
This part of the article will go over some of the most common Lowe’s interview questions. We’ll talk about the top questions for the positions of cashier, customer service associate, and department manager. No matter what position you’re applying for, you can benefit by preparing answers for all of the Lowe’s interview questions listed here.
Interview with confidence by practicing each answer out loud several times over before attending your meeting. Lowe’s interview questions tend to be situational. Nonetheless, you can expect several behavioral-based interview questions to be mixed into your interview.
1.) Customer Service Associate Interview Questions & Answers
Q1: “Tell me about a time you had to adapt to a new situation or set of rules.”
A1: “After I spent about a year at my previous position, our POS system was suddenly replaced. A lot of the long-term employees were having problems adjusting to the new system which was slowing down our average transaction time significantly, leading to frustrated guests.
It happened that our manager was busy dealing with a shortage of staff at the time. Therefore, I took it upon myself to stay with one employee after each shift. In the end, I ended up spending an hour with each person going over the new system and helping them learn it. Most people were comfortable with the new system after the one-on-one training sessions.”
Q2: “Talk about a time you were pressured by a manager or peer to do something against company policy. How did you handle the situation?”
A2: “A particular manager I used to work under was typically more concerned with getting out of work as early as possible than he was with thoroughly completing the list of closing tasks. He would always pressure us to leave before we were finished closing. However, I would stay until the closing tasks were completed.”
Q3: “Tell me about a time you went out of your way to make a customer happy.”
A3: “I remember a customer coming into the store I worked at with a coupon for an item we had recently sold out of. We weren’t going to be receiving any more of that item. Despite all this, I helped the customer find something similar, and she ended up liking that item even better.”
2.) Cashier Interview Questions & Answers
Q1: “Why should we hire you over other applicants?”
A1: “I’m passionate about home improvement and enjoy working on my house. To me, my home is a never-ending project, and that’s the way I like it. I’d love the opportunity to be able to assist other people who want to improve their homes and to help their vision come to life.”
Q2: “Have you ever dealt with a safety issue? What did you do and what was the outcome?”
A2: “During my last job, there were extension cords running across the floor, and people would trip over them almost daily. No one ever did anything about it. So I took it upon myself to tape them down.”
Q3: “How would you avoid being short-changed by a customer?”
A3: “Counting change back to customers consistently is one of the most practical ways to avoid being short-changed. Staying conscious of what’s going on is important during any cash-handling situation.”
3.) Department Manager Interview Questions & Answers
Q1: “Talk about a time you had a difficult conversation with an employee.”
A1: “One of my long-term team members began overstepping the boundaries of his position and directing his peers. After a few days of this behavior, I sat down with him and talked to him about it. Surprisingly, he wasn’t conscious of the fact that he was making coworkers uncomfortable. In the end, he agreed to stop directing his peers and instead to come to me if he had any suggestions related to productivity or work policies.”
Q2: “Talk about the strategies you’ve used to ensure the work of your team was completed satisfactorily.”
A2: “I’ve encountered quite a few systems that work to varying degrees. A simple “Ring the bell if you were given great service today” paired with a bell and a whiteboard to tally up the rings for each associate is an effective way to measure customer satisfaction on a daily basis.
Also, taking the time to check on the status of a task after assigning it to a team member is important. If your team knows that their work isn’t being checked on, they’re more likely to leave it undone or to complete the task sloppily.”
Q3: “Tell me about a time you had to put together a plan based on limited information.”
A3: “I was asked to create training documents for a family-owned retail store’s new hires based upon nothing but my years of experience working there. I didn’t know anything about how to create a training program. Nonetheless, I used the internet to find best practices. I focused on learning how industry leaders formatted publicly available training documents. Based on that information and my own experience, I created documents for the store.”
Lowe’s Job Interview Tips
Be prepared for several situational questions
Your past work experience will come in handy when answering situational questions. Even if you have significant experience to draw from, it’s easy to get tongue-tied during an interview if you don’t have answers prepared. Think of an array of specific examples that you can apply to a number of different situational Lowe’s interview questions.
Try to think of a past experience related to each of the following topics.
- Customer service.
- Taking charge and exhibiting strong leadership qualities.
- Something you enjoyed about your previous job.
- A time you were proud of the job you did.
Show up early and dress well
Come to your interview 10-15 minutes early to make the best impression on your interviewer. Showing up late will cause Lowe’s to assume that you won’t be able to make it to your shifts on time. Don’t be afraid to dress up for your interview. It’s always better to show up better dressed than you need to be, but it’s never a good idea to under-dress for an interview.
You Might Also Be Interested in:
- The latest set of AT&T interview questions.
- Our collection of United Airlines interview questions.
- Other retail interview questions.
To view current job openings at Lowe’s, take a look at Lowe’s official website. You can get information about what it’s like to work at Lowe’s through their Lowe’s Glassdoor profile. We hope this set of Lowe’s interview questions and answers helps you prepare for your upcoming interview. If you’ve already interviewed at Lowe’s, leave your best tips in the comments for anyone looking to get hired at Lowe’s.