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This article can serve as a reference point to prepare for an interview at Delta Air Lines. We’ll review some basic information about Delta as a whole and then we’ll list top Delta interview questions to become familiar with before you apply for an interview. We’ll provide you with a possible answer for each of the Delta interview questions listed. Finally, we’ll cover some general Delta interview tips.
About Delta Air Lines
Delta Air Lines was founded in 1924 as a small crop dusting company. Today, it’s a major global airline based in Atlanta, Georgia and operates over 5,400 flights a day. Delta services 54 countries with over 320 destinations.
Working at Delta, the majority of your benefits will begin to kick in after a few years of service. That being said, the pay is competitive and you will receive free flights and buddy passes. After several years of working with Delta, you have access to full-time hours with the whole benefits package, including a company-matched 401k.
Delta Job Interview Questions & Answers
Here are some of the Delta interview questions you should practice to increase your chances of getting hired. The answer suggestions provided can be easily modified to suit your own opinions and experiences – use them as a base to form your own answers. Try practicing the questions out loud with a friend or even alone. Even if you don’t have someone to practice with, practicing verbally will help you feel more confident during your Delta interview.
Note: After taking the online job assessment, you will eventually be asked to complete a one-way video interview. You’ll have to complete this step before having an opportunity to speak with someone face-to-face. During the video interview, you will be shown a question and given 30 seconds to prepare your answer. Then, you’ll have two minutes to record your answer and move onto the next question.
1.) Customer Service Agent Interview Questions & Answers
Q1: “Talk about a time you were working with a co-worker who wasn’t performing according to company standards. What did you do?”
A1: “I had a coworker who was beginning to become short with customers. After a few instances, I asked her if she was OK and she replied that she was going through a difficult time. To help her, I took on a few of her responsibilities and a week later, she was back to normal. After that, we worked even more cohesively because she appreciated my willingness to help her out.”
Q2: “Talk about a high-stress situation at work and how you handled it.”
A2: “I was working under a manager with a very short fuse during an extremely high-volume day. Our team was short-staffed, and we had a long line of impatient customers. Keeping a smile on your face is one of the most important things to do in this kind of situation. If you start to become negative, the customers and co-workers around you will follow suit. Staying positive and thanking each customer for their patience helped to defuse the situation. Before we knew it, the line was out the door.”
Q3: “Tell me about a time that you were encouraged by a co-worker to break company policy.”
A3: “One shift supervisor I had recently liked to cut corners at closing time. She was impatient with us and often encouraged us to leave small cleaning tasks for the next day. We are supposed to open the store each day with a clean slate. As the closing tasks aren’t complicated, there was no reason to leave them for later.
Some people would leave immediately after she stated that she was finished for the night. However, I would offer to do additional tasks. A few co-workers would typically stay around and help me finish the closing duties.”
2.) Flight Attendant Interview Questions & Answers
Q1: “Talk about a time you had to work with someone with a difficult personality.”
A1: “There is a co-worker I have now who has a very confrontational personality and enjoys gossip. Even though this used to annoy me, I separated myself from this person group and ignored all the remarks. In the big picture, it doesn’t matter, and at this point, I rarely notice the problem. I wouldn’t let someone’s issues affect my work performance.”
Q2: “Give me an example of a time you went above and beyond for a customer.”
A2: “A customer once lost their phone and began frantically upturning the clothing racks in an effort to find it. I went to the customer and assured her that we’d find her phone. She became calmer after that. I used my own phone to call hers. Eventually, we found her phone after about ten minutes. She was happy, and I now see her traveling regularly – she still recognizes me.”
Q3: “What would you do if you were asked to do a task you didn’t know how to perform?”
A3: “I would immediately ask for clarification or a demonstration. Waiting after being assigned a task and coming back later isn’t efficient. Doing the task incorrectly to avoid asking a question isn’t worth it.”
3.) Ramp Agent Interview Questions & Answers
Q1: “What would you do if you witness two co-workers arguing?”
A1: “I would try to diffuse the situation without causing a disturbance. Sometimes, when people get caught up in disagreements, they forget that there are onlookers.
I’d approach them and politely ask what the issue is to see if it can be quickly resolved. If it were a simple fix, like a lunch break issue or an argument about who should complete a task, I would volunteer to stay or do the task instead.”
Q2: “Why do you want to work for Delta?”
A2: “The aeronautical industry truly fascinates me – I’ve loved planes since I was a kid. I would love an opportunity to work around airplanes in a company with room for career development.”
Q3: “Tell me about a time you had to deal with an emergency at work.”
A3: “There was a lady who refused to leave the pickup area. After a while, it became apparent that she was under the influence and began yelling loudly, threatening some of the employees. I ended up having to call security. Once they arrived and everything was being handled safely, I released my team to go home.”
Delta Job Interview Tips
Dress the part and arrive 30 minutes early
When you arrive for your face-to-face Delta interview, you’ll feel rushed if you don’t arrive at least 30 minutes early. On top of that, it will make you look more prepared and serious about the opportunity. Be sure that you arrive looking clean cut and polished. You should look like a Delta flight attendant before arriving.
Research the STAR interview response technique
Answer your Delta interview questions by using the STAR (Situation, Task, Action, Result) method. Do some research and practice your answers with the method in mind. Most Delta interview questions are behavioral-based or situation-based. Therefore, this method lends itself well to answering such questions.
We hope this article has made you feel more prepared for your Delta interview. You can use Delta’s Glassdoor profile to get information about what it’s like to work for Delta. Also, research the company using their official Delta website to gain a deeper knowledge of the origins, objectives, and standards of Delta.
Do you have more information about getting hired at Delta? Comment below and let us know! We’re interested in hearing about additional tips you have for applicants as well as any Delta interview questions you’ve been asked.