This is a Lyft interview guide that will help you land a position at Lyft by preparing you for the Lyft interview. We’ll go over basic information about the company itself and then list nine common Lyft interview questions. Each question is followed by an answer suggestion that you can use to form your own answers from. At the end of the article, you’ll find some helpful tips for interviewing at Lyft successfully.
Lyft is an app-based on-demand rideshare company that was founded in 2012. It operates out of more than 300 cities in the U.S. and Canada. More than a million Lyft rides take place per day, and Lyft is growing at such a fast pace that they are consistently hiring new talent. Their mission statement, “Improving people’s lives with the world’s best transportation,” speaks to the ultimate convenience of the company’s concept. Customers can call a ride from nearly anywhere and expect a driver to show up within minutes. Corporate jobs at Lyft offer a hugely competitive Lyft benefits package, with a generous parental leave allowance, free Lyft credits, a 401k program, and affordable health and dental insurance plans.
Lyft Job Interview Questions & Answers
These are some of the Lyft interview questions that are asked most frequently. We’re going to cover questions for these three positions: Driver, Customer Experience Associate, and Software Engineer. Go through each question that pertains to the position you’re applying for and practice them out loud, preferably with a friend. The more you rehearse your answers, the more prepared you’ll be on interview day. There are nine Lyft interview questions listed here in total, three pertaining to each position.
1.) Driver Interview Questions & Answers
Q1: “How will you make your Lyft experience a unique and special experience for your customer?”
A1: “Offering some conveniences like a charger, napkins, straws, and mints goes a long way, in my experience. Maintaining a clean car is essential. Paying attention to their needs and responding to any special requests they have. Giving the customer control of the music will allow them to have more fun during the ride.”
Q2: “What approach will you take with engaging with customers?”
A2: “I think that gauging what the customer wants out of their Lyft ride is the best way to go about giving them a positive experience. For example, some people don’t want to talk to their drivers and some people do. By asking them how their day has gone so far when they enter my vehicle, I’ll gauge their response. If they respond with a story, I’ll continue being chatty. If they respond with a single word, I can assume that they aren’t in the mood for a conversation.”
Q3: “How would you handle a customer becoming ill in your vehicle?”
A3: “I would try to be empathetic toward the way they were feeling, pull over if needed, and try to make them more comfortable.”
2.) Customer Experience Associate Questions & Answers
Q1: “Tell me about a time you had to resolve a conflict with a supervisor.”
A1: “At one of my previous jobs, there was a manager that was constantly picking on a small part of my team. The people he targeted were newer to the company but very skilled. I was confused because, normally, the manager was a friendly and accommodating person.
Tensions rose within our department until I asked the manager why he was making the new employees feel so unwelcome. He said that he felt as though the company was looking to replace him with newer talent. After assuring him of his critical position as the director of our team, he seemed to calm down and the office atmosphere became more pleasant.”
Q2: “Why should you go above and beyond at your job?”
A2: “As someone in a customer-facing position, it’s critical to make sure you’re doing everything you can for the customer and more. The main reason is that if the customer has a bad experience, they’re likely to stop using that company and migrate over to one of their competitors. Consumers are surrounded by a nearly endless array of options when it comes to products and services. Great customer service is often what keeps customers coming back.”
Q3: “How can you apply your previous work experience to this position at Lyft?”
A3: “At all of my jobs, I’ve been involved in taking angry customers and making them more satisfied. In the beginning, it was difficult for me not to get defensive when customers blatantly exaggerated their stories or made untrue statements. Now, I know that attentively listening to a customer’s story before speaking and assuring them of my intention to help solve their problem fixes most issues.
At Lyft, I would expect the patience I’ve gained through my customer experience to be an asset because I’ll have to use it every day. People who have dealt with issues with their driver that made them late to an event or late to work will be short-tempered and angry.”
3.) Software Engineer Interview Questions & Answers
Q1: “Tell me about your most challenging project so far.”
A1: For this kind of question, you’ll want to go into specifics about the project you helped build, the technologies you used, and your role in the team. Be as detailed as possible without going off on a tangent. If possible, precede the description of the project itself with a short story that elevates the situation. Something like the following statement will illustrate to your interviewer that the project was difficult in more ways than one.
“The most difficult project I worked on was actually a situation where I was transferred to a new team halfway through the project. Someone valuable on this second team had left the company suddenly, leaving a looming project deadline hanging over the rest of the team’s head. The fact that I’d been with the company longer than the rest of my team was what made my manager decide to switch me over. At first, I struggled and was doubtful of my ability to switch gears, but we were able to make everything come together before the final product was due.”
Q2: “Why Lyft?”
A2: “I want to be able to contribute to a company that is growing a service that’s good for the environment. Ridesharing, in my opinion, is an even bigger part of the future of transportation than it is now. To be able to work in a software engineering position and contribute to something I truly believe in will be a privilege.”
Q3: “What are you looking for in your next role?”
A3: “I would love a role that allows me to work independently as well as within a team. Another big part of whether I’ll be happy in a role is if my manager is available for communication. Some projects lend themselves better to solo work, while some get done more effectively when a team is collaborating on them. When my team and I are able to work together with our manager to complete projects in a timely manner, that is when I feel like an accomplished software engineer. “
Lyft Job Interview Tips
Be personable and positive
No matter what Lyft position you’re applying for, try to stay upbeat and friendly. Smiling and displaying confident body language throughout your interview will help your interviewer determine that you’ll do just well at Lyft.
As you’re answering Lyft interview questions, try to frame them in a positive manner. Don’t place blame on former managers, coworkers, or customers. As a Lyft driver or customer experience associate, you’ll be on the front lines when it comes to dealing with customers. Show them you’re the right fit!
Practice coding questions on Leetcode and interview on-site if possible (Software engineering applicants)
Future Lyft software engineers should expect their interview to consist of anywhere between 30-50% technical Lyft interview questions. Practice your skills on Leetcode before heading to your interview. Don’t forget that Lyft is also concerned with your design strategies for each problem. If you’re given the chance, interview for the position at the Lyft office. Coding interviews are generally less smooth over the phone, and you’ll be able to experience the Lyft office and sample the company culture by visiting.
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