McDonald’s Interview Questions and Answers

McDonald's Interview Questions and Answers

This article covers top McDonald’s interview questions and answers to get you ready for a successful McDonald’s interview. First, we’ll go over general information about the company and a little bit about what you can expect while interviewing and working there. Then, we’ll dive into the McDonald’s interview questions that you should expect to hear. We also provide answer suggestions for each of the McDonald’s interview questions to help you best prepare for interview day.

WORKING AT McDONALD’S |HIRING PROCESS, HOW TO APPLY| *Interview tips, pros & cons.

About McDonald’s

The first McDonald’s restaurant was opened in 1948 with a small family-run staff. It has since become a massive international chain, employing over 375,000 people worldwide.

Benefit packages are not to be expected for shift workers at McDonald’s. If you’re in it for the long run, however, benefits become more appealing as an assistant manager or above. In any McDonald’s position, you can expect sick pay and vacation time to begin after a year of employment. Additionally, you can receive an employee discount once per day.

One of the main advantages of becoming a part of McDonald’s company is their schedule flexibility. Managers work with employees to provide personalized schedules around school or additional work obligations.

Does McDonald’s Drug Test?
According to testimonies from former employees and interviewees on Indeed.comOpens in a new tab., the McDonald’s doesn’t usually perform drug tests for employment. However, they do perform such checks for workman’s compensation. Now, read on to discover what to expect at a McDonald’s job interview.

Does McDonald’s Do Background Checks?
Some restaurants will perform background checks on their potential employees, while others won’t. There’s no surefire way of knowing exactly which ones will. This is because McDonald’s restaurants operate as franchises.

McDonald’s Job Interview Questions & Answers

These are some of the most common McDonald’s interview questions for the positions of Crew Member, Cashier, and Shift Supervisor. It’s important to note that as a McDonald’s crew member, your duties are likely to change regularly. You may find yourself dealing with customers directly as a drive-thru attendant or cashier. Other days, you might have cleaning duty or be able to work in the kitchen. Most of the following McDonald’s interview questions will be relevant no matter the role you’re interviewing for.

1.) Crew Member Interview Questions & Answers

Q1: Why McDonald’s?
A1: I love that McDonald’s offers affordable food for everyone. The McDonald’s menu is so big that I never get bored ordering from it. Working at McDonald’s would allow me to grow my food service skills in one of the most popular fast-food companies in the world, which I believe will benefit me greatly.

Q2: What would you do if a customer complained about their drink?
A2: I would apologize politely and replace it as soon as I could.

Q3: How would we know if you are upset on the job?
A3: I don’t let my personal feelings interfere with the quality of my work. That being said, if I were having a significant personal problem that may affect my ability to work, I would communicate that to a member of the management team. 

2.) Cashier Interview Questions & Answers

Q1: How would you deal with stressful situations?
A1: I typically enjoy stressful work-related situations at the end of the day because they allow me to grow as a person and as an employee. Keeping a level head throughout difficult situations is the best way to go about making it through.

Q2: What would you do if you came in on your day off and noticed a customer spill their drink on the floor?
A2: I would quickly go ahead and grab a new cup for the customer and then mop up the spill. It wouldn’t take more than a few minutes, and I’d be helping both the customer and the rest of the team.

Q3: Why should we choose you over other candidates for the position?
A3: I’ve had previous experience working in a fast-paced environment, and I enjoy the challenge. Also, I do well working with people. I like making customers happy, and I would like the opportunity to learn more about customer service by working at McDonald’s.

3.) Shift Manager Interview Questions & Answers

Q1: Why is communication so important in food service?
A1: The number of things that can go wrong in food service can be nerve-wracking. Staying on top of communication is key to accurate orders. I like to encourage my team to speak out loud to one another often, especially during rushes and lunch hour.

Q2: What would you do about a customer who is yelling about a mistake with their order?
A2: Making sure that you show the customer that you care about their concern is the first step to getting them to calm down. When customers create a scene, it’s sometimes because they don’t feel like their voice has been heard. By letting them know that you understand why they are frustrated and that you mean to fix the issue, they will usually calm down.

In the rare case of someone who refuses to reason with you or leave, there are times where it becomes acceptable to ask the person to leave. As I am in charge of the safety of my team as well, I have no problem getting the law enforcement involved if customers don’t comply and continue to yell.

Q3: How would you encourage slow-moving employees to pick up the pace?
A3: I would position the slower employees in between faster workers to encourage them to work quicker. That usually creates improvement. If that doesn’t work, I would sit down with them and impress upon them the importance of doing their job in a timely manner. I’d make sure to preface the talk by assuring him that they are valuable members of the team.

Afterward, I would communicate that they need to make an effort to speed things up for the sake of the team. Sometimes, implementing a reward program for employees who complete the most tasks within a week raises productivity.

Why do you want to work at McDonald’s answer

If you’re asked why you want to work at McDonald’s during a job interview, it’s a good idea to mention specific reasons that align with the company’s values and goals. Some possible reasons could include:

  1. Passion for customer service: Explain that you enjoy working with people and helping to make their day a little better, which aligns with McDonald’s commitment to delivering fast, friendly service.
  2. Interest in the food industry: If you have a love for food and a desire to work in the industry, you could mention that you’re drawn to McDonald’s because of its reputation as a leader in the fast food industry.
  3. Career growth opportunities: Explain that you’re interested in growing your career and that you believe McDonald’s provides opportunities for advancement, either within the company or through transferable skills.
  4. Company culture: If you’ve done your research on McDonald’s, you could mention that you’re impressed by the company’s commitment to diversity and inclusion or its commitment to sustainability.

Remember, the most important thing is to be sincere and honest in your response. Show your enthusiasm for the company and your desire to be a part of its success.

McDonald’s Job Interview Tips

Get to know the menu
There’s a lot on the McDonald’s menu. You’ll need to know it front and back when you work there. There’s no harm in starting to learn the menu before you go in. In fact, it’s likely that you’ll be asked about menu items during your interview. At the very least, you should come ready to answer questions about your favorite McDonald’s menu items.

Smile and act personable
McDonald’s is looking for bright, bubbly personalities. Especially if you’re going for a front-of-house position, like a cashier or a drive-thru attendant, be sure to pay extra attention to your demeanor.

The best thing you can do to improve your chances of being perceived as an outgoing, friendly person is to smile and make eye contact throughout the interview. Also, keep your tone of voice calm and upbeat.

Dress appropriately and arrive on time
When you are contacted to set up an interview, ask the person you speak with what you should wear. Much of the time, McDonald’s applicants can show up in casual wear. However, some franchisees expect interviewees to come better-dressed. If no instructions are given, go with a polo shirt or a button-down shirt and a nice pair of pants.

McDonald’s Employee Tips And Tricks To Get The Job That You Want

McDonalds is a company that’s been around for a while and has been an innovator in the fast food industry. They’ve had to compete with other fast food chains, as well as other restaurants that serve more upscale fare.

In order to get the job at McDonalds you need to have certain qualifications. You’ll need to be at least 16 years old, be able to work weekends and evenings, have reliable transportation, and have a high school diploma or GED.

McDonalds is looking for people who are able to work well under pressure in a team environment with good customer service skills.

The key to nail all the interview answers and questions is to go through 50 Q&A list by heart and memorize them.

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Do you have any additional McDonald’s interview questions or tips to share about the interview process at McDonald’s? Let us know in the comments!

For more information about working at McDonald’s, visit their Glassdoor McDonald’s profile. You’ll be able to find information about McDonald’s benefits, salaries, and more. It’s always a good idea to do your research about a company before you interview there, and McDonald’s is no exception. Try visiting McDonald’s official website to get familiar with their menu before you go in for an interview. Expect at least one of your McDonald’s interview questions to involve menu items.

Matthew R.

I'm the founder of Job Interview Advice. I have over 20 years of experience in HR and the hiring process. I've helped tens of thousands of people find their dream job, and now I want to help you!

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