This article will help you get a job at Gap by preparing you for the interview process. First, we’ll briefly go over basic facts about the company. Then we’ll cover common gap interview questions that you can expect to make an appearance during the interview process. We’ve provided some suggestions for how to answer each question that you can use as a foundation for your own answer.

About GAP

Gap is a clothing retail company commonly found in malls and outlet strip centers. They hire full-time, part-time, and seasonal employees. If you’re seeking to obtain a long-term position at Gap, don’t apply for a seasonal position. Most seasonal retail work doesn’t result in an extended job offer. Full-time, hourly workers who have been with the company for more than a year receive a benefits package that includes 401k with company match, medical, dental, and vision insurance, and a 50% discount across Gap Inc. brands. Some management positions offer paid time off.

GAP Job Interview Questions & Answers

The following Gap interview questions and answers are examples of what you can expect during your interview. Review them and create your own answers based off of these examples.

1. GAP Customer Service Representative Interview Questions & Answers

Q1: How do you typically handle stress?

A: “I see stressful situations as new challenges. The key to getting through them is staying calm and making progress even when you want to give up. Every situation is temporary and moving forward with a positive attitude usually ends up resolving the issue.”

Q2: Why is customer service so important?

A: “It only takes one bad experience for a customer to decide that they will never purchase from a brand again. Even if someone loyally shops at a specific store, a single rude employee can cause them to never return or to post negative reviews online.”

Q3: Describe a difficult customer you’ve had in the past and how you handled the situation.

A: The goal here is to show your interviewer that you understand the need to show empathy by listening to the customer’s problem and that you tried to solve it as best you could. If your story involves a customer who couldn’t be made happy and begun yelling, make sure to add that you remained calm rather than mirroring the customer’s behavior. If this was an incident where you had to get a manager involved, say so.

2. GAP Sales Associate Interview Questions & Answers

Q1: What makes a good sales associate?

A: “A good sales associate is attentive to customer needs and leaves personal problems at home. Promptly greeting the customer, determining their needs, and assisting in any way possible without hovering. Good sales associates don’t let their mood detract from their performance.”

Q2: How would you deal with working with someone you don’t personally like?

A: “I would remain professional without letting personal feelings undermine my work quality. If a serious issue arose, I would go to a manager for help.”

Q3: How would you describe Gap clothing?

A: “Modern, classic, American-inspired pieces that work as wardrobe staples.” See Gap’s “About Us” page to get an idea of how the company markets itself and what their brand image is all about.

3. GAP Retail Assistant Manager Interview Questions & Answers

Q1: How do you keep a team motivated?

A: “Recognizing the team’s successes. If you show appreciation for the team members who are going above and beyond, they’re more likely to continue working hard. People want to feel appreciated and valued. Verbally praising team members, holding “employee of the month” contests, and providing incentive programs are some ways to show appreciation to your staff.”

Q2: What qualities make a good leader?

A: “Setting an example for your team rather than simply telling them what to do and how to do it. Good leaders engage with their team members on a daily basis, maintain a positive attitude on the sales floor, and act the way they want all of their team members to act.”

Q3: How would you handle under-performing employees?

A: “I’d speak to them privately. It’s possible that they aren’t aware of where they’re falling short. If they’ve been with the company for a while, they might be getting too comfortable in their position. Sometimes all it takes is a simple conversation. During the sit-down, I’d make sure to highlight the things they do well but then detail the problem areas. Together, we’d outline a plan of action to fix the issue. If this didn’t work, I would use an employee evaluation form to physically notify the employee about their underperformance issue.”

GAP Job Interview Tips

The hiring process at Gap is fairly routine. They typically contact you quickly if they’re interested in setting up an interview. You can expect a short phone interview as well as one or two in-person, one-on-one interviews with management. Applicants for the Sales Associate position might have a group interview in lieu of a one-on-one session.

Review Common GAP Interview Questions & Prepare Answers

Don’t let the gap interview questions and answers above go to waste – we’ve selected them because you’ll benefit from having practiced with them. Make sure that your answers are ready to go by the time your interview rolls around. This is probably the most effective step you can take to make sure that your application and interview process goes smoothly.

Arrive on Time & Dress the Part

You should always arrive 5-10 minutes early for a job interview. Generally, for an hourly position in a clothing retail store, you’ll want to wear items that are similar to what they sell. GAP is a casual clothing brand but they do carry some dressier pieces. It’s best to err on the side of caution by dressing business casual for your interview.

You Might Also Be Interested in:

Conclusion

Hopefully, you’ve found this helpful. Reviewing common gap interview questions and answers is the number one thing that you can do to prepare for your interview. Even if you show up on time, dress appropriately, and appear professional and poised, you won’t succeed if you haven’t rehearsed questions and answers. Try asking a friend or family member to help you practice by asking you gap interview questions and rating your responses. Gap offers reasonably competitive hourly wages and benefits, especially for full-time workers and for those in management positions. Along with practicing these GAP interview questions, research key facts about Gap so that you have a broader understanding of the company’s mission and brand image. The more you know, the better.

Do you have any insights or comments about Gap’s application process? Do you have any questions about Gap and their interview process? Share your thoughts in the comments!