This article will provide you with the information you need to have a successful interview at Dunkin Donuts and get hired. First, we’re going to cover basic information about Dunkin Donuts and what it’s like to work there. Next, we’ll cover common Dunkin Donuts interview questions that you should expect to need to prepare for. Each question will have an answer suggestion for you to make practicing for your interview easier. Last, we’ll go over some helpful tips for Dunkin Donuts applicants.
About Dunkin Donuts
Dunkin Donuts is notable for their popular coffee and donuts. However, they also carry breakfast items, frozen drinks, and a small lunch menu. Dunkin Donuts was founded in 1950. They now operate a global giant – they have locations in more than 36 countries.
Dunkin Donuts locations are franchised. As a result, quite often your benefits and pay will vary by location. It’s best to ask someone who currently works for the Dunkin Donuts you plan to apply about what their benefits package looks like. Typically, you can expect a 50% discount on food as well as free coffee.
Dunkin Donuts Job Interview Questions & Answers
These are some of the most common Dunkin Donuts interview questions for the positions of crew member, shift leader, and assistant manager. To have the best chance of getting hired, you should practice with these questions and use the answers provided to base your own answers off of. Dunkin Donuts interview questions can range from specific to more general circumstances. Therefore, be ready for situational questions as well as more personal ones.
1.) Crew Member Interview Questions & Answers
Q1: “How would you feel about having multiple responsibilities at your job?”
A1: Dunkin Donuts crew members are often responsible for making coffee, assembling sandwiches, heating up food, cleaning, operating the cash register, and other tasks. Your interviewer wants to know if you’re the kind of person who will be able to perform an array of tasks on any given workday.
“I enjoy having multiple responsibilities at work. I get to expand my skills in multiple areas. This makes me feel more helpful to the team overall.”
Q2: “What would you do if a customer began complaining loudly about their order inside the store?”
A2: “I would approach the customer politely and ask if they would like me to remake their food.”
Q3: “Why do you want to work for Dunkin Donuts?”
A3: “Dunkin Donuts seems like the best place for me to learn about fast-paced food service. It will be a challenging job that I can grow from. I believe that I can add value to the team with my previous customer service experience.”
2.) Shift Leader Interview Questions & Answers
Q1: “What would you do if you saw a crew member doing something they shouldn’t?”
A1: “First, I would confront the employee. If I have the authority to write a counseling form for them, I would. If I don’t, I would simply document the incident for upper management to refer to and deal with as they see fit. It’s important to get things like that down on paper so that there is a record of any incident that occurs.”
Q2: “What is the most important characteristic to have as a team leader?”
A2: “Making good on your commitments is one of the most important traits. If you tell a member of your staff that you are going to help them with something or take one of their responsibilities, you should make good on your promise. Otherwise, your team won’t respect your word.”
Q3: “How do you handle conflict within your team?”
A3: “It’s best to handle issues like this directly. Ignoring conflict will only make problems that arise from it worse as time goes by. I would sit down with employees who are affected by the issue and try to come to some kind of resolution. If employee counseling sessions are appropriate, I would fill out the necessary documents and proceed with them.”
3.) Assistant Manager Interview Questions & Answers
Q1: “Is the customer always right?”
A1: “No, but we should always act as though they are right. Many times, bending to the customer’s will and giving them a freebie or coupon can be a form of damage control even if they aren’t in the right. An angry customer may go to Yelp or Google and damage the company’s reputation. It’s always in the best interest of the management to do everything they can to see that customers don’t resort to such things.”
Q2: “How do you prioritize tasks?”
A2: “I create a list at the beginning of the month as well as at the beginning of the day. Then, I focus on one task at a time starting with the most important item. If you try to do everything at once, you will end up having accomplished a lot less at the end of the day.”
Q3: “How do you minimize employee theft?”
A3: “By having a zero-tolerance policy. When theft is an issue, it usually boils down to the fact that management lets things slide. Sometimes, long-term employees are given a pass because of their experience. Employees caught stealing should be fired.”
Dunkin Donuts Job Interview Tips
Prepare answers related to working in a busy environment
During your interview, you’ll want to stress the fact that you do well in fast-paced environments. Dunkin Donuts experiences slow times just like any other food service job. However, their rushes tend to be especially busy. Even if none of your Dunkin Donuts interview questions involve this topic, talk about it when the interviewer prompts you to tell them more details about yourself.
Be willing and prepared to work strange hours
If you’re not used to getting up at 4:00 AM, you might have to become comfortable with it. During your interview, you might get asked about what hours you’re willing to work. Early AM availability is valuable for Dunkin Donuts managers, and you will probably have an advantage if you are available extra early.
Be willing to store hop, if possible
If you have your own transportation and you’re willing to help out at multiple stores, say so. Some Dunkin Donuts franchisees operate more than one store and need help with multiple locations. You will be more of an asset to the store if you’re flexible.