This article is for anyone looking to get hired at JCPenney. You’ll learn basic information about the company and helpful interview tips. Also, we’ve provided a list of top JCPenney interview questions along with answers for them. Use this article to get ready for your upcoming JCPenney interview. Be sure to share it with any friends who plan to interview at JCPenney in the near future.
JCPenney is a department store selling clothing, home goods, appliances, and more. They were founded in 1902 and opened so far about 850 locations throughout the U.S. and Puerto Rico. They are mainly located in suburban shopping malls but have a few standalone locations as well.
Working at JCPenney, you can expect a higher than average 401k match (6%) after a certain amount of service. Moreover, full-time employees receive vacation days and a health insurance package. There is also an employee discount of 20-25%. Typical hours of operation for a JCPenney store are 10:00 AM-9:00 PM Monday through Saturday and 12:00 PM-6:00 PM on Sunday.
JCPenney Job Interview Questions & Answers
Next, we’re going to cover JCPenney interview questions. This is a list of a few of the most common JCPenney interview questions for three of their most advertised open positions: Sales associate, customer service specialist, and sales support specialist. Try practicing them with a friend or family member and use the answer suggestions provided as a starting point for your own answers.
1.) Sales Associate Interview Questions & Answers
Q1: “What would you do if you came across another employee arguing with a customer?”
A1: “I would calmly step in and apologize to the customer. Then I would ask them what the issue was. I would listen to their side of the story before seeing if I would resolve the issue myself. Arguing with a customer never solves an issue, it will only escalate the problem.”
Q2: “What would you do if a customer was being too irrational to help?”
A2: “I would get a manager unless there was a clear way to resolve the issue. I’m usually able to assist customers myself. However, sometimes they want to speak with someone higher up.”
Q3: “What would you enjoy doing here?”
A3: “I love clean, organized surroundings. If I assisted in any way with maintaining the appearance of the store, I would feel good. I enjoy things like folding clothes, filling displays, cleaning, and organizing are some of my favorite retail tasks.”
2.) Customer Service Specialist Interview Questions & Answers
Q1: “What do you like the most about going to your favorite store?”
A1: “The store is always clean and neatly organized. It’s easy for me to find everything without having to speak to someone. If I do need to ask an employee where something is, it’s just because they switched up the floor layout.”
Q2: “What would you do if a customer is asking for an item that is out of stock in their size?”
A2: “I would apologize to the customer and explain that we don’t have more in stock right now. Then I would ask if they would prefer us to have the item shipped to our store for them to pick up or if they would like me to help them find the item online to be shipped to their home.”
Q3: “Talk about a high-pressure customer service situation you’ve been in recently and how you handled it.”
A3: “One day, we had several people call out of work. Our team was small and it was a busy day. As a result, the remaining three of us had to communicate carefully and help each other out when possible. It was easy to become overwhelmed that day.
Nonetheless, maintaining your composure and working at a steady pace will help a lot more than getting upset. Several customers were getting impatient with the line. However, we worked as quickly as possible and thanked each customer for their patience.”
3.) Sales Support Specialist Interview Questions & Answers
Q1: “How would you describe great customer service?”
A1: “When I walk into a store and I’m immediately approached by a friendly employee, that leaves me with a positive impression of the store whether or not I buy something there. I’m more likely to come back in the future. Great customer service is paying attention to your customers, smiling, and making sure they know that you’re there to help.”
Q2: “Name one weakness you overcame in a customer service role.”
A2: “When I started working in customer service, I was afraid to approach customers directly. I had to think of it from the customer’s perspective: They don’t see it as strange to be approached. In many cases, they expect it.”
Q3: “Why should we consider you over other applicants?”
A3: “I understand the value of working with your team to achieve results. In retail, the whole team needs to be focused on the big picture and work together. It’s important to help your team members out where possible. Working hard to achieve the best results is a good thing. On the other hand, employees who try to outshine their coworkers without supporting them don’t add as much to the team.”
JCPenney Job Interview Tips
Come dressed to impress
JCPenney is a department store and carries both casual and business attire. For this reason, it’s best to show up in something more dressy. A blazer is likely a safe bet.
Sell your customer service skills
If for some reason none of your JCPenney interview questions involve customer service, be sure to include a statement about the importance of great customer service during your interview. You can inject this statement during questions where the interviewer asks about what you can bring to the team.
Be flexible with your hours
If you can work holidays, late nights, weekends, and come in on short notice, you’ll have an advantage over other applicants.
You Might Also Be Interested in:
- Our collection of Home Depot interview questions.
- A set of likely Walgreens interview questions.
- Other retail interview questions.
We hope these JCPenney interview questions helped you feel more prepared for your upcoming interview. Try practicing them out loud with a friend – you’ll be less likely to trip up during the real interview. You can get further information about working at JCPenney by visiting their JCPenney Glassdoor profile or research the company by checking out their official JCPenney website. Did we miss any important JCPenney interview questions? Share them with us in the comments!